Privacy Policy
Your privacy is important to us. This Privacy Policy explains how Nayika Herbal collects, uses, stores, and protects your personal information when you visit our website or purchase our products.
1. Introduction
Nayika Herbal is committed to protecting your personal information and maintaining your trust. By using our website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following information when you interact with our website:
- Full Name
- Email Address
- Mobile Number
- Billing & Shipping Address
- Order History
- Payment Information (processed securely through payment gateways)
- IP Address
- Browser & Device Information
- Cookies and Website Usage Data
Nayika Herbal does not store your debit card, credit card, UPI PIN, CVV, or banking credentials. Payments are processed securely through trusted third-party payment service providers.
3. How We Use Your Information
Your information may be used for the following purposes:
- Processing and delivering your orders.
- Providing customer support.
- Sending order confirmations and shipping updates.
- Responding to enquiries.
- Improving our website and customer experience.
- Preventing fraud and unauthorized transactions.
- Sending promotional offers (only where permitted).
- Meeting legal and regulatory obligations.
4. Cookies
Our website uses cookies and similar technologies to improve website functionality, remember user preferences, analyse traffic, and enhance your browsing experience.
You can disable cookies through your browser settings; however, some website features may not function properly.
5. Information Sharing
We value your privacy and do not sell or rent your personal information.
Your information may be shared only with:
- Shipping and courier partners.
- Payment gateway providers.
- Technology and hosting service providers.
- Government authorities when legally required.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil business, legal, accounting, tax, or regulatory obligations.
8. Your Rights
You may request to:
- Access your personal information.
- Correct inaccurate information.
- Update your account details.
- Delete your personal information where legally permitted.
- Withdraw marketing communication consent.
9. Children's Privacy
Our website is not intended for children under the age of 18 years. We do not knowingly collect personal information from minors.
10. Third-Party Services
Our website may contain links to third-party websites, payment providers, courier companies, or social media platforms. We are not responsible for the privacy practices of those third-party websites.
11. Information Summary
| Information Collected | Purpose |
|---|---|
| Name & Contact Details | Order Processing & Customer Support |
| Shipping Address | Product Delivery |
| Email Address | Order Updates & Communication |
| Payment Reference | Payment Verification |
| Cookies & Analytics | Improve Website Performance |
| Device & Browser Data | Security & Website Optimization |
12. Changes to This Privacy Policy
Nayika Herbal reserves the right to modify this Privacy Policy at any time. Updated versions will be published on this page with immediate effect.
13. Contact Us
If you have any questions regarding this Privacy Policy, data protection, or your personal information, please contact Nayika Herbal using the contact details provided on our website.